We are pleased to offer free shipping on all orders within the United States, with no minimum purchase required.

This Shipping Policy applies exclusively to orders delivered within the United States. Currently, we do not ship to international locations.

• Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed on the next business day.
• Processing Time: Orders are prepared within 1–2 business days (Monday through Friday).
• Transit Time: Delivery typically takes 2–3 business days after shipment (Monday through Friday).
• Estimated Delivery Time: Most orders arrive within 3–5 business days from the purchase date (Monday through Friday).

When we ship your order, you'll get an email with a tracking number. This lets you keep an eye on your shipment as it moves. You can check on your order's progress on our tracking page, where you can see exactly where it is and when it's expected to arrive.

• Return Window: 30 days from delivery
• Item Condition: Must be unused, in original condition, and include all packaging and tags

You can read the full policy in our Return & Refund Policy.

1. Contact Us: Email support@arlovi.com with your order number and reason for the return.
2. Package Your Item: Once approved, we will send you an email for prepaid return shipping label.
3. Ship Your Return: Follow the instructions provided to send the item back to us.

• Defective, damaged, or incorrect items: We will cover the return shipping costs.
• Other returns (e.g., change of mind): The customer is responsible for return shipping fees.

When we get your returned item and check it out, we'll give you a refund within 7 business days. The refund will go back to the original way you paid for the item.

• American Express
• Diners Club
• Mastercard
• Visa

All transactions are processed in United States Dollars (USD).

• Failed Transactions: If a payment is declined or cannot be processed, the order will not be completed and may be automatically canceled.

• Secure Transactions: We use SSL encryption and trusted payment gateways to safeguard your personal and financial information.
• Card Information: We do not store your full credit or debit card details on our systems.

You can contact us using the details below:

Arlovi

Address: 1804 Wilson Ave, Youngstown, OH 44506, USA
Email: support@arlovi.com
Phone: +13302729356

Customer Support Hours:
9:00 AM – 5:00 PM EST, Monday – Friday, except weekends.

We aim to respond to emails within 24 hours during our regular business hours.