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Privacy policy

This Privacy Policy explains how Arlovi (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. Please review it carefully.

1. Information We Collect and Why

We need to collect some personal info to run our business smoothly, finish transactions, give good support, make our website better, follow the law, and keep both our customers and our company safe from fraud or bad use. This helps us do our job properly and prevent any problems. By collecting this info, we can make sure everything works well and everyone is protected.

2. Types of Personal Information We Collect

Information You Provide Directly

When you interact with our Services, you may provide us with:

  • Personal details, such as your name, email address, phone number, and billing or shipping address
  • Order details, including products purchased and payment confirmations
  • Account information, such as login credentials, if applicable
  • Messages or inquiries sent to our support team

Information Collected Automatically

When you browse our website, we may automatically gather certain data using cookies or similar technologies, such as:

  • IP address
  • Device type and browser details
  • Pages visited and interactions on our website

Information from Third Parties

We also get information from other companies we trust, like the ones that handle payments, provide services, and work with us to run our business.

3. How We Use Your Information

We use your personal data for purposes including:

  • Processing and delivering your orders
  • Managing payments and transactions
  • Providing customer support and updates
  • Improving website functionality and user experience
  • Preventing fraud and unauthorized activities
  • Complying with legal obligations
  • Sending marketing communications where allowed by law or with your consent

We follow the rules to keep your information safe, and that includes laws like the California Consumer Privacy Act, which applies to some people.

4. Cookies and Tracking Technologies

We use things like cookies to make your browsing experience better, to see how people are using our website, and to make our services better for you.

You can control cookies in your browser, but this might stop some parts of our site from working properly.

5. Sharing of Personal Information

We may share your information with:

  • Service providers who assist in operating our business
  • Payment processors and shipping or logistics partners
  • Marketing and analytics providers
  • Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

6. Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices, policies, or content of these third-party sites. We recommend reviewing their privacy policies before sharing your information.

7. Children’s Privacy

We don't let people under 18 use our services. If we find out we've collected personal info from someone that young, we'll get rid of it right away.

8. Data Security and Retention

We take steps to protect your personal info, but let's be real, nothing is totally secure when it comes to sending or storing data.

We hold on to your information for a limited time, just long enough to meet our business needs, follow the law, and honor our contracts.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Obtain a copy of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Opt out of marketing communications

If you want to use any of these rights, please contact us at support@arlovi.com We might need to check who you are before we can help you with your request.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Arlovi

Address: 1804 Wilson Ave, Youngstown, OH 44506, USA
Email: support@arlovi.com
Phone: +13302729356

Customer Support Hours:
9:00 AM – 5:00 PM EST, Monday – Friday, except weekends.

We aim to respond to emails within 24 hours during our regular business hours.